Question 1

What products do you offer?

Accepted Answer

We offer a wide range of premium cannabis products including flowers, edibles, concentrates, tinctures, vapes, and CBD products. All products are carefully selected for quality and potency.

Question 2

Is it legal to purchase cannabis products in Europe?

Accepted Answer

CBD products are legal in most European countries when they contain less than 0.2% THC. We ensure all our products comply with European regulations. Please check local laws and regulations in your area.

Question 3

How do I verify my age?

Accepted Answer

You must be 18 years or older to purchase from our website. We use age verification systems and may request ID verification for certain orders to ensure compliance with legal requirements.

Question 4

What payment methods do you accept?

Accepted Answer

We accept various payment methods including credit cards, debit cards, and bank transfers. All transactions are processed securely through encrypted payment gateways.

Question 5

How is my order packaged and shipped?

Accepted Answer

All orders are packaged in discreet, odor-proof containers with no identifying information on the exterior. We use plain packaging and tracking numbers are provided for your convenience.

Question 6

What are your shipping times and costs?

Accepted Answer

Standard shipping takes 2-3 business days and costs £5.99. Express shipping (1-2 business days) costs £9.99. Free shipping is available on orders over £150.

Question 7

Can I track my order?

Accepted Answer

Yes, once your order is shipped, you'll receive a tracking number via email. You can use this to track your package's progress through our delivery partner.

Question 8

What if I'm not satisfied with my order?

Accepted Answer

We offer a 30-day return policy for unopened products. If you're not satisfied with your purchase, please contact our customer service team within 30 days of delivery.

Question 9

Do you offer customer support?

Accepted Answer

Yes, our customer support team is available Monday-Friday 9AM-6PM CET. You can reach us via email or through our contact form on the website.

Question 10

Are your products tested for quality?

Accepted Answer

Yes, all our products undergo rigorous testing by certified laboratories for potency, purity, and safety. We provide lab reports and certificates of analysis for all products.

Question 11

How do I store my products?

Accepted Answer

Store products in a cool, dry place away from direct sunlight. Keep them in their original packaging until use. Proper storage ensures product quality and longevity.

Question 12

Do you ship internationally?

Accepted Answer

We ship across Europe. Please check local laws and regulations in your country as cannabis laws vary across European countries.

Frequently Asked Questions